RESOURCES

HCIN maintains a nationally recognized resource library of policies, legislation, white papers, announcements, and other valuable information.

• Adaptable Policies and Procedures Templates

  Are you assigned to draft new language access policies for your healthcare organization? Start here.

• Advancing Effective Communication, Cultural Competence, and Patient-and Family-Centered Care

  Are you preparing for Joint Commission surveyors who will evaluate compliance with the Patient-Centered Communication standards?

• Bilingual Medical Glossaries in 21 languages

  This site provides printed materials for purchase.

• Cross-Cultural Health Care Program(CCHCP)

  This program offers recognized 40-hour medical interpreter training programs.

• Diversity Rx

  Listserve, webinars, conferences, cultural competence and language access resources for interpreters, managers, researchers & policy makers.

• Health Information Translations

  Check this site for patient information material in many languages.

• HHS Office for Civil Rights: Limited English Proficiency

  This section explains nondiscrimination on the basis of national origin with links to OCR Guidance and resources.

• HHS Office for Civil Rights: Effective Communication in Hospitals

  This website offers resources to hospitals seeking to improve communication with patients and improve their compliance with regulations.

• imiaweb.org

  This is an on-line training directory that contains the most extensive list of healthcare interpreter courses in the U.S. and Canada.

• Intro to Interpreting in Palliative Care

  Part of the training curriculum "Interpreting in Palliative Care"

• Kaiser Permanente Health Care Interpreter Certificate Program

  Many tools are available including trilingual glossaries, The resources section has Armenian, Chinese, Russian, Spanish and Vietnamese anatomy drawings with commonly used translated phrases.

• Medline Plus

  Medical dictionary plus encyclopedia, tutorials and anatomy illustrations.

• Qualified Interpreting for Quality Health Care

  Training video for clinical staff.

• SPIRAL: Selected Patient Information Resources in Asian Languages

  This web resource offers ready-to-print materials in hard to find languages.

• Straight Talk: Model Hospital Policies and Procedures on Language Access

  Are you assigned to draft new language access policies for your healthcare organization? Start here.

• wordreference.com

  Online Language Dictionaries in 15 languages including Spanish and English.