With an in-house interpreter call center, your organization can control both cost and quality of language services. Building an in-house call center and seating staff interpreters will improve provider satisfaction with phone and video interpreting while reducing vendor expenses. With HCIN, you are in full control of your interpreter resources. If you elect to share interpreter resources, your interpreters will generate revenue to offset your program costs.
With an in-house interpreter call center, your organization can control both cost and quality of language services. Where hospital interpreters answer the majority of an organization’s phone and video interpreting requests, providers report higher levels of satisfaction with remote interpreting modalities. With HCIN, you leverage the interpreter resources you already have and tap into a much larger network of healthcare interpreter specialists.
Standard of Care:
To advance health equity, language access infrastructure needs to be present not just at all points of care, but at all points of contact. HCIN supports health systems in meeting the communication needs of patients and staff wherever they are. For more information on effective communication and planning for and providing culturally and linguistically competent services, see these resources:
National Standards for Culturally and Linguistically Appropriate Services (CLAS) in Health and Health Care: