How it Works
Flexible to Set Up, Easy to Use
With the Health Care Interpreter Network, you are in full control of your language service resources. You decide whether your staff interpreters work in-person, or remotely from a call center. You decide which interpreters in the call center will be shared across the national network. If you elect to share staff interpreters in languages such as Arabic, Vietnamese, Korean, or Russian, they can use their down time to take calls from other hospitals – generating income to defray your costs!
In a typical set-up, calls from your clinicians connect immediately to your available interpreter for that language; if the needed interpreter is already working with another patient, the call will route to a matching interpreter at another member hospital. The next layer is the pool of healthcare interpreters sub-contracted via HCIN. You can choose any over-the-phone interpreting (OPI) provider as a final backstop.
Linking your staff interpreters to HCIN’s network creates a multiplier effect: You leverage the resources you have and tap into a much larger pool of language capability. Through sharing with the network members, your staff becomes more productive. You receive detailed reports that help you fine-tune your staffing and manage your expenses.
Thirty-eight spoken languages are currently available on demand, through member hospitals. American Sign Language is instantly available 24/7. Approximately 60 additional languages/variants are available by video and/or phone within the network, by advance appointment.
Providers, patients, and interpreters communicate via convenient clinical video units connected to HCIN’s secure, dedicated high-speed video routing network. The response is almost instantaneous. Our simplest deployment, HCIN Connect, uses iOS devices to communicate securely over the public internet, eliminating the need for dedicated private connections, while providing end-to-end HIPAA compliant video encryption.
Management of IT
HCIN maintains the state-of-the-art video routing network between all member organizations. We can integrate the HCIN with your current IT platform.
Joining HCIN allows you to provide high-quality interpretation services in multiple modalities. Clinicians still have access to their available in-person interpreters when necessary, and can always access HCIN interpreters via phone (voice only) and video (image and voice).